Privacy policy


Privacy Policy

“K.TROULIS AND CO. E.E.” operates this online store and website, as well as all related services, content, features, and products (hereinafter the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal data, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable Greek law.

By using our Services, you accept the terms of this Privacy Policy.

1. Personal Data We Collect

“Personal data” means any information that can directly or indirectly identify you.

We may collect the following categories of data:

Identity and contact information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

Financial data

  • Payment information (via secure payment providers – we do not store full card details)

Transaction data

  • Purchases, returns, exchanges

  • Products you have viewed or added to your cart

Technical data

  • IP address

  • Device type and browser

  • Cookies and similar technologies

Communication data

  • Messages sent to customer support

2. Sources of Data Collection

We collect data:

  • Directly from you (orders, forms, communication)

  • Automatically through the use of the website (cookies, analytics)

  • From third-party service providers (e.g. payments, shipping)

3. Purposes of Processing

Your personal data is used for:

  • Order processing and management

  • Product delivery

  • Customer support

  • Returns and exchanges management

  • Improving user experience

  • Transaction security and fraud prevention

  • Compliance with legal obligations

  • (With consent) sending newsletters and promotional content

4. Legal Basis for Processing

Data processing is based on:

  • Performance of a contract (orders)

  • Legal obligation

  • Legitimate interest of the business

  • Consent (where required, e.g. marketing cookies)

5. Data Disclosure

We may share data only when necessary with:

  • Payment providers

  • Courier and shipping companies

  • Technology providers (e.g. Shopify)

  • IT support and analytics partners

  • Public authorities, when required by law

We do not sell personal data.

6. Shopify and Third-Party Providers

The website is hosted by Shopify, which processes data in accordance with its own privacy policy.

Some data may be transferred outside the EEA, using appropriate legal mechanisms (e.g. Standard Contractual Clauses).

7. Cookies

The website uses cookies for:

  • Basic store functionality

  • Traffic analytics

  • Personalization of experience

  • Advertising purposes (where applicable)

You can manage cookies through your browser settings.

8. Data Retention

We retain your data only for as long as necessary for:

  • Order fulfillment

  • Legal and tax obligations

  • Dispute resolution

9. Your Rights (GDPR)

You have the right to:

  • Request access to your data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

To exercise your rights, you may contact us.

10. Data Security

We implement appropriate technical and organizational measures to protect your data.

11. Minors

Our services are not intended for individuals below the legal age of majority. We do not knowingly collect data from minors.

12. Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on the website.

13. Contact

For questions regarding this Privacy Policy or to exercise your rights:

Email: troulisjewels@gmail.com
Address: Kantanoleontos 15, Heraklion, 712 02, Greece